Little Common Surgery

Little Common Surgery 2024-05-03 Person 4 5 0

X

X

Little Common Surgery 2024-05-03 Person 5 5 0

Actually I'm more interested in why I need to give feedback every time I breathe. May be we are all too obsessed with feedback?

Not asked for feedback

Little Common Surgery 2024-05-03 Person 5 5 0

Always greeted by a welcoming receptionist. When I have had to call the doctors and in a queue, used call back and got a callback in a good timescale If used app always get a response Can't fault the surgery

Not necessary

Little Common Surgery 2024-05-03 Person 4 5 0

When you book in for appointment using the screen there is no human contact which is fine if all is on time. I waited 15 minutes beyond my appointment time not knowing what was happening. Went to desk, to ask if nurse knew I'm waiting. Felt the response of she had to deal with an emergency was quite abrupt. I appreciate staff are possibly met with hostile situations on a regular basis but I'm sat waiting and have no idea there has been an emergency so my clinic is running late. It would be useful to alert waiting patients to avoid conflict. The nurse was lovely, went above and beyond to make the appointment comfortable.

Alert patients waiting if you know a clinic is running late.

Little Common Surgery 2024-05-03 Person 5 5 0

Everything went very well and I was very impressed with the level of care. There was also a follow up by a doctor regarding my not wanting to take statins. I understand why the call was made and I appreciate the implications for my health and wellbeing.

The appointment was later than scheduled but I appreciated the fact that nothing was rushed when I finally saw the nurses.